About The Project:
A leading non-profit hospital located in Brooklyn turned to a Managing Director of Tandym Group’s Temporary Staffing division, and their team to act as the hospital’s Managed Service Provider (MSP) for all of their temporary staffing needs. The client’s internal HR department was responsible for a large volume of temporary staffing requests from various departments, and needed a partner who could help them efficiently manage these needs in a timely manner.
In order for Tandym to become a true partner and representative of the client, understanding not only the requirements of the roles they were placing, but also the culture of each department and the organization as a whole, was the first step towards creating an MSP solution that was tailored to their unique needs.
The Challenge:
High Volume, Time Sensitive Requests: The client needed to create a single point of contact for managing all of their temporary staffing requests on an ongoing basis. The roles spanned a variety of clinical and non-clinical functions across various departments, including but not limited to:
- Medical Assistants
- Registered Nurses
- Locum Tenens Physicians
- Medical Billing Clerks
- Administrative Staff
- Human Resources Professionals
Lack Of Centralized Staffing System: For an organization with such a high volume of needs, the process of recruiting, credentialing, billing, and abiding by union regulations was especially challenging, time consuming, and expensive without having a centralized staffing system in place.
The Results:
For an organization with a high volume of differing needs and a relatively small HR department, learning their process and customizing an MSP solution that addressed all of the client’s needs has been instrumental in driving down costs, increasing efficiencies in the staffing function, and improving clinical competency. “The key to our successful partnership lies in Tandym Group’s communication style,” explained Damian Perrone, Director of Employment and Employee Relations. “They’re always responsive to our calls, which is important because many of our staffing needs are urgent and require immediate attention.” ”
Damian has been specifically impressed by Tandym Group’s tracking tools and weekly activity reports that streamline the staffing process while ensuring the client is compliant with union regulations and doesn’t face any fines. Our MSP solution has allowed us to become a true partner of the renowned hospital by effectively leveraging their resources, delivering credentialed candidates, and communicating proficiently with every department hiring manager and appropriate contact within human resources. Tandym Group continues to work with the hospital as their Managed Service Provider, holding themselves and their vendors to the highest industry standards.
Notable Data:
Tandym MSP SOLUTION: Streamlined Process > Costs Decreased > Staffing Efficiencies Increased > Clinical Competency Increased
